Contact us
Email support@beyondplay.xyz and we’ll get back to you, usually within two working days. Tell us your @handle and the device you play on, so we can find your account quickly.
Your account
- Signing in. Use the same option you signed up with: Apple, Google or email. A different option creates a separate account.
- Deleting your account. In the app, open Settings › Privacy & Legal › Delete my account. You can also request deletion on the web.
- Reporting someone. Press and hold a game, comment or message, or open a profile, and choose Report. You can block anyone from the same menu.
B-Bucks and purchases
- Restoring purchases. Open Profile › B-Bucks and tap Restore Purchases, signed in to the account you bought with.
- Refunds. Purchases in the iOS app are refunded by Apple at reportaproblem.apple.com. Purchases in the Android app are refunded through Google Play.
- Cancelling the Creator plan. On iPhone, open Settings › your name › Subscriptions. On Android, open Google Play › Payments & subscriptions.
- Something missing? If B-Bucks you paid for didn’t arrive, email us with the date of the purchase.